During the pandemic we are still operating bulky waste collections on behalf of Guildford Borough Council and Waverley Borough Council but with some changes to our normal processes. This means we may take longer to inform you of your collection date and perform your collection.

Do not book a collection if you have coronavirus, or symptoms of coronavirus. 

For your safety our crews wear gloves and masks, and the waste is treated with antiviral spray once it is loaded onto our lorry.

Items must be outside ready for collection from 8am. As the coronavirus can live on objects for 72 hours we require them to have a brief period of airing before our crews handle them. 

We will not enter any properties, garages or outbuildings. Items to be collected must be placed at front of property at the boundary and be clearly visible from the road.

Do not approach our staff when they come to collect your items. 

Please see our Terms & Conditions for more details.

If you require a bulky waste collection please click the button below. This service is only for residents of Guildford Borough Council and Waverley Borough Council.

It can take up to a week to receive your collection date and then a further week for your collection to be completed.



We are still offering charitable assistance to vulnerable people who need our help, as we have been doing throughout the pandemic.

If you require charitable assistance, please click here

For all other enquiries and to share feedback please contact info@fhl.org.uk

Please be patient while you wait for a reply. We are responding to all messages but it may not be immediate.

Our shop in the Forest Centre is open Monday – Wednesday 10am – 12pm, unless we are called away on urgent charity work in which case we’ll have to close early.


Our warehouse is no longer open to the public.