We continue to operate a Covid Safe Service during the ongoing pandemic.

Please note that to ensure safety of staff and customers, we are unable to enter properties to remove items for collection.

Terms & Conditions


Booking your collection and making payment:

  • Payment must be made in full at the time of booking.

  • Payments are processed using Worldpay e-commerce gateway.

  • Currencies we accept are GBP and all prices shown are in GBP.

  • We accept the following credit or debit cards, Visa, Mastercard and American Express.

  • You must specify all items to be collected on your booking form, amendments cannot be made.

  • Bookings may be cancelled if full item details are not given at the time of booking.

  • We will contact you via Email with the next available collection date. Due to increased demand it may take up to a week after you place your order before we contact you with your collection date and then another week for your collection to take place. Please remember to check your junk folder.

  • Items must be outside ready for collection from 8am. As the coronavirus can live on objects for 72 hours we require them to have a brief period of airing before our crews handle them.

  • We won't go into properties, including garages, gardens and sheds. The waste will need to be left outside the front of the property, at the boundary, visible from the road, for collection by our crews.

  • The collection team will not carry items up or down steps or from properties via lifts.

  • We don't currently offer a house clearance service.

  • If you have more than 10 items to dispose of please contact us at

  • Discounts are not available on collections of more than 10 items and house clearances.

We cannot collect:

  • There are a number of items that cannot be collected, and you will need to contact a private registered waste carrier to have these removed. These include: asbestos, builders' rubble, fluorescent tubes (including in a sun bed), waste in black bags (household waste), garden waste, oil tanks, gas canisters, car batteries and tyres, various liquids including pots of paint, full size snooker/billiard/pool tables, large organs and pianos.

  • We do not collect commercial fridges and freezers. Any collection booked for these items will be refused and refunded.

  • We may refuse to take heavily soiled items especially mattresses.

  • If our crew judge your waste to constitute a hazard for whatever reason, such as containing rodents, insects, ticks or birds, they will not collect it.


Preparing items for collection:

  • Petrol mowers must be emptied of fuel and oil.

  • Oil fired boilers must be emptied of fuel.

  • All food should be removed from fridge/freezers and the doors should be taped shut. Fridge/freezers that are found to contain food will not be collected.

  • Items such as carpets or broken furniture must be rolled, securely tied or bundled together and doors taped shut.

  • Items for collection should not be filled with other rubbish.

  • The collection team will not dismantle furniture, disconnect cookers (or other household furniture) or remove loose waste.


On the day of collection:

  • We will collect any time from 8am, up to 6pm.

  • The items must be outside your property awaiting collection by 8am, at the property boundary, and should be clearly seen from the road and easily accessible for the collection vehicle. Please note the earliest items can be presented is the evening before collection.

  • You don't have to be home when we collect.

  • We will only collect the items you listed when you made your booking. 

  • Gates should be left unlocked, dogs should be kept inside the property and parked cars should not obstruct items.

  • If on the day of collection items are not left available and ready for collection outside as requested, we will not return and no refund will be given. 

Cancellations and Refund Policy:

  • If you wish to cancel your collection, you need to inform us by 12 pm the working day before your collection is due. (For example; if collection is booked for the Monday we need to receive your cancellation by 12 pm on the Friday) 

  • If cancellation is received within this time a full refund will be given.

  • Cancellations after this time will not be refunded.

  • If the items for collection are not ready for our crews on the day of collection, no refund will be given.

  • Refunds will not be given if a third party has collected the items, unless we have received a cancellation request within the timescale stated above.

  • Refunds will be processed using the form of payment used in the original transaction.