The terms and conditions below apply to the Bulky Waste Collection service and should be read and understood before making a booking:

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• ​All items for collection should be left outside, at the edge, but within the property boundary by 7.00am on the day of collection. It should be visible from the road with clear access for removal. It must not block the public highway. We will not enter buildings including sheds and garages, or rear gardens, and our crew will not carry items up or down steps. 

• If the items are not left in a suitable location or they are not outside and available when our crew arrives, no refund will be given.

• Cancellations or amendments to your booking must be made at least 2 working days before your collection date. Refunds will not be applicable after this period.

• Only items specified on your booking will be collected. A refund or return collection will not be made if fewer items are left out than specified; If items have been removed by a third party prior to collection; or if the items have been left in a condition that prevents collection - for example they are excessively wet/heavy.

• If your booking contains several oversized items it may be classified as a clearance, in which case we will contact you for additional payment.

• Items will not be collected if they are found to be an unsafe condition for handling.​

• If there is unforeseen circumstance, for example a vehicle breakdown, your collection may be delayed. Collection will be made as soon as is reasonably practicable.

• If the wrong address is given and we attend, you will need to book and pay for a new collection.

• We use 4 tonne lorries and the collection teams have full discretion as to whether an address is accessible. Narrow country lanes, for example, will need adequate passing spaces for us to attend.

• This service is only for disposal of bulky waste from households and not for business waste.

• Refunds will be processed using the same form of payment used in the original transaction.

• If your booking violates our Terms and Conditions we may cancel it. For example, if a booking is received that instructs us to collect from inside a building or up a flight of steps.

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​Getting items ready for collection

• Bed frames must be fully dismantled, ready for collection.

• Children’s play equipment including slides, climbing frames, basketball hoops and trampolines must be fully dismantled, ready for collection.

• Garden swings and parasol umbrella stands must be fully dismantled, ready for collection.

• Petrol mowers must be emptied of fuel and oil.

• Oil fired boilers must be emptied of fuel.

• All food, rotting residue and liquid should be removed from fridge/freezers and the doors should be taped shut. Fridge/freezers that are found to contain food will not be collected and a refund will not be given.

• Items such as carpets or broken furniture must be rolled, securely tied or bundled together and doors taped shut.

• Small pieces like bits of wood or other detritus from broken sheds, fences and furniture etc must be bagged or boxed. If it isn't the crew may leave it.

• Items for collection should not be filled with other rubbish.

• The collection team will not dismantle furniture, disconnect cookers (or other household furniture) or remove loose waste.

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